Reporting & Metrics

In most business organizations, IT has historically failed to measure its operational effectiveness and efficiency or the costs incurred for the services it delivers outside of the budget it is given. Ordinary Help Desk Centers offer ordinary metric that are often times irrelevant to IT Managers and do little to provide relevant data that would help in business decisions or managing waste and efficiency.

We are guided by the following moto:
“If you don’t measure it, you can’t manage it”

“If you don’t measure it, you can’t improve it”
This is why OTI Support offers customized metrics to our clients in addition to the extensive catalogue of reports, which delivers the following benefits:

• Extensive report capabilities for system data monitoring and cost analysis
• Great selection of business-relevant metrics in many categories such as Operational, Key Performance Indicators (KPIs), Tolerances, Critical Success Factors (CSFs), Dashboards, Outcomes, What-Ifs, and Analytical
• Detailed documentation and record keeping to support report data
• Improved staff utilization and higher service quality to the end-user
• Accurate management information on the quality of service provided