Infrastructure Management

We proactively manage the availability of your distributed IT infrastructure to improve productivity and user satisfaction while reducing costs. We can manage desktop/client devices, servers and networks. Our infrastructure outsourcing services include:

-asset management
-remote control
-patch management
-software distribution
-fault and performance monitoring and management

Your IT infrastructure is fundamental to your success. We can manage the availability of your distributed IT infrastructure to improve business operations, user productivity and user satisfaction, while reducing costs.
OTI Support can monitor and manage your infrastructure to quickly detect and resolve issues before they impact your business.

Our consultants follow ITIL-based processes and focus on incident avoidance through rigorous problem management and continuous improvement methodologies.

Our standard delivery model is via remote infrastructure management, but we are glad to deliver on-site IT support for our customers as well. You can choose to use your own tool or follow our recommendation.

Our customized infrastructure monitoring and infrastructure management services improve performance, availability, and security while minimizing the costs associated with operating your IT infrastructure.