ITIL Solutions

What is ITIL v3 and Why?

Increasing Customer demands and the globalization of companies requires the delivery of a world-class service. The service in turn provides major competitive advantage and is becoming the difference between success and failure. Efficient high quality support of the computing infrastructure and its Customers is critical to the achievement of corporate business goals.

To achieve their IT service support and associated business objectives many organizations have adopted the Service Desk approach. This provides a central point of contact for handling customer and user issues along with others related to IT service provision.

OTI Support is ITIL certified and we employ ITIL principles in everything we do, making those standards a part of our corporate culture. But what is ITIL? The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for managing Information Technology (IT) services (ITSM), IT development and IT operations. ITIL V3 provides a systematic and professional approach to the management of IT service provision.

Adopting its guidance offers users a wide range of benefits that include:

• reduced costs
• improved IT services through the use of proven best practice processes
• improved customer satisfaction through a more professional approach to service delivery
• standards and guidance
• improved productivity
• improved use of skills and experience
• improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements