About Us

OTI ITIL v3 is a leading provider of flexible, cloud-based IT support services that balances best-in-class service level delivery (90%+ first contact resolution rate) with multi-lingual support coverage (spanning the Americas region).

By combining process efficiency with root-cause focus, OTI ITIL v3’s dedicated support agents enable higher incident loads to be serviced with less resources, spanning systems (SAP, Cognos), applications (Lotus Notes, Microsoft Outlook), mobile deployment projects, and other support center initiatives that require deep, broad knowledge.

Examples of how choosing OTI Support has improved the delivery of IT services for our clients’ end users include:

• Consistent, structured, and well documented approach to incident management
• Following globally recognized standards
• Increased and improved effectiveness and efficiency of the core business
• Knowledgeable technicians with a proven track record of high incident resolution, that are trained to support   your specific organization
• Improved ROI of IT
• Proactive approach to problem-solving
• Great focus on knowledge development and continual improvement

Contact us today to learn what the other benefits of having us as a partner are and how OTI Support can give YOUR company competitive edge.