Success Stories

There are many companies that offer some type of Help Desk or Service Desk Outsourcing out there. What sets us apart from the rest is our proven and measureable performance record.

Just see the improvement that one of your clients, who chose to switch to OTI Support from one of the biggest IT outsourcing companies in the US and the Americas, has achieved:

• Mean time to resolution in less than 4hrs: Up 28%
• Incident volume per agent –131% increase
• Incidents solved at Level 1 – doubled