Deskside Support

Rely on OTI Support’s professionals to manage your on-site IT support needs either as part of a comprehensive user support service or as a stand-alone managed service. We can achieve reduced cost and increased quality of service by combining a proven operational process, with an effective use of technology and ITIL (Information Technology Information Library) best practice procedures.

Working in conjunction with a central helpdesk and user support operation, deskside support will resolve user problems and undertake planned activities (installations, moves, adds and changes) that can’t be undertaken remotely.

We support all leading desktop hardware, peripherals, operating systems, mail and messaging applications and office productivity tools.

We operate to a defined, measurable and enforceable Service Level Agreement (SLA). Additionally, we constantly gauge user satisfaction through telephone research and will report these findings back to you each month.