What do you get when the power of the cloud is harnessed by best-in-class process management?

You get…

…an IT service partner that guarantees a 90%+ first-contact resolution rate that spans the Americas
(English, Spanish, and Portuguese)

…proactive, ITIL-based support that solves root issues before they become repeat problems

…an agile, efficient service structure that dramatically decreases your IT spend

…better optics into your business through workflow reporting and analytics

ITIL Results

There are many companies that offer some type of Help Desk or Service Desk Outsourcing out there. What sets us apart from the rest is our proven and measureable performance record.

Just see the improvement that one of your clients, who chose to switch to OTI Support from one of the biggest IT outsourcing companies in the US and the Americas, has achieved:

Mean time to resolution in less than 4hrs: Up 28%
Incident volume per agent –131% increase
Incidents solved at Level 1 – doubled

Commonly Supported Systems